Accxia App Datacenter SLAs

We provide support between the hours of 9:00AM and 17:00 CET, from Monday to Friday, excluding German public holidays. 
Our SLAs are as follows:
First response within 4 hours.
We will initially respond to any ticket within 4hours of it being submitted.  (Time measured during business hours)
Further updates - 48 hours.
We will continue to provide further updates on tickets, where there is an ongoing action for Accxia.