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FAQ & Troubleshooting

In Confluence in the Macro Jira Issue Filter an http 200 error is displayed.

image-2025-1-15_14-33-24.png
  • Here the user must have the corresponding worklog viewer permission for unview. If Block Export (JQL Filter/Search) is activated, the user must also have the permission here.

I see 2 Worklog Panels. Relates to

· Worklog Tab Panel

Solution: Just diesable and reenable the App.


After uninstalling the App, I cannot see the original Panels anymore. Relates to

· Worklog Tab Panel

· History Tab Panel

· Time Tracking Panel


Solution: Since the App disables the original panel modules, in rare cases, they might be deactivated. You can change this in the system App settings to reenable.

· Issue Tab Panels Plugin --> Work Log Tab Panel

· Issue Tab Panels Plugin --> History Tab Panel

· Atlassian JIRA - Plugins - View Issue Panels --> timetrackingmodule


After adding a license the App is still not working properly

Solution:

· Disable and Reenable the App

· Make sure you have selected a group in the config settings

Solution: This is a known Jira issue, please press reload to reload the UPM Page in your Browser.


Where is my Excel export button?

The native functionality of exporting xls-files from Jira/JSM has been deprecated by Atlassian and is no more available even with switching it on via the jira-config.properties. If you rely on this functionality you need to implement it via a third party addon.


I get a Forbidden Screen when exporting from the issue search.

In order for the export to be filtered, the issue key must definitely be present in the query.
Please check the issue key.


Can I hide more than the worklog?

If you need more than worklog information hidden from unauthorised users then contact us at our Service Desk!


I have another question!

Just send an email to our Service Desk!