FAQ & Troubleshooting

In Confluence in the Macro Jira Issue Filter an http 200 error is displayed.

• Here the user must have the corresponding worklog viewer permission for unview. If Block Export (JQL Filter/Search) is activated, the user must also have the permission here.

I see 2 Worklog Panels. Relates to

· Worklog Tab Panel

Solution: Just diesable and reenable the App.

After uninstalling the App, I cannot see the original Panels anymore. Relates to

· Worklog Tab Panel

· History Tab Panel

· Time Tracking Panel

Solution: Since the App disables the original panel modules, in rare cases, they might be deactivated. You can change this in the system App settings to reenable.

· Issue Tab Panels Plugin --> Work Log Tab Panel

· Issue Tab Panels Plugin --> History Tab Panel

· Atlassian JIRA - Plugins - View Issue Panels --> timetrackingmodule

After adding a license the App is still not working properly

Solution:

· Disable and Reenable the App

· Make sure you have selected a group in the config settings

After installing the App I still can not see the config link

Solution: This is a known Jira issue, please press reload to reload the UPM Page in your Browser.

Can I hide more than the worklog?

If you need more than worklog information hidden from unauthorised users then contact us at our Service Desk!

I have another question!

Just send an email to our Service Desk!