Use of IUM (Forge)

Step 1 - Preparation

Step 2 - IUM Configuration

Step 3 - Define IUM User

Example: There is only one jira user group with product access

• Remove product access for the Jira user group

• Opening the user management of IUM

• Under source group now select the Jira user groups (from which the product access was removed)
  (the source groups is still used for project permissions)

• After saving, the sync can be executed once (run now) or as a job at regular intervals.

Step 4 - Adjustment IUM Configuration

• Assigned licences:

  •  Here you can specify how many licenses IUM is allowed to use in total to provide licenses to IUM users.

 Step 5 - IUM Browser Extension 

• Instruct all users to install the IUM Browser extension

  • More accurate tracking of user activity

  • Prevention of queue display for JSM Agents, JPD Contributors or Assets

  • A warning message will appear regarding the opening of an external link. This can be confirmed by clicking "continue".
    

    

    
    

Expected behavior of IUM

Login Process

• License slots are available
  -> After approximately 2 seconds, the user sees the queue and is automatically redirected to Jira.

• No slots are available
  -> After approximately 2 seconds, the user sees the queue, and the timer starts.
  -> After the timer expires, an automatic login attempt is made.
  -> This process repeats until IUM has been able to assign a slot to the user.
  -> Optionally, the user can try to speed up the process by clicking "reconnect".
  

License Revocation

• By default, IUM checks every 5 minutes whether existing users have been inactive for longer than the set inactivity time.
  -> If this is the case, these users are removed from the ium access group.
  -> The affected users receive a "Lost Jira slot" popup approximately 1 minute before the license revocation.

  

  
  -> Users who still have their browser open will see the queue.

  

• If the "Allow removal of inactive users on slot request" option is enabled, the following behavior occurs.
  -> If user (a) is inactive for longer than the set inactivity time, another user (b) requests a slot, and ium has no free slots available
  -> In this case, the user who has been inactive the longest (> set inactivity time) would lose their slot without a prior popup, and user (b) would receive that slot.

• If a user still has their browser open when their license is revoked, they will see the queue displayed on the relevant Jira pages.
  

  

License Reassignment

• A user can request a new slot at any time by clicking "reconnect"
  -> If a slot is free -> redirect to the previous Jira page
  -> If no slot is free -> the timer starts and attempts an automatic reconnect upon expiration. (A manual reconnect can be attempted at any time to expedite the process.)
  

  

• Option "Automatic login after removal during inactivity" is activated.
  -> If the user's browser is still open when the license is revoked, the queue is displayed.
  -> An attempt is made to automatically assign a slot.
  -> If a slot is free -> automatic redirect to Jira.
  -> If no slot is free -> the timer expires, and another automatic attempt is made to assign a slot.