Installing IUM with org admin rights.
Atlassian Organisation API Key → Here, a API key "without scopes" must be used.
Pay attention to the validity of the Atlassian Organisation API Key.
If the admin token has expired, IUM will no longer work until a new API key has been added.The new Central User Management must be used.
IUM4Cloud-Jira requires at least Jira Standard Plan and Jira Product Discovery Free Plan
IUM4Cloud-JSM requires at least JSM Standard Plan and Jira Product Discovery Free Plan
IUM Jira Groups app access settings
-> IUM user group: JPD app access with role “constributer”
-> IUM access group: Jira app access with role “user”IUM JSM Groups app access settings
-> IUM user group: JPD app access with role “constributer”
-> IUM access group: JSM app access with role “agent”
Please use separate IUM user groups for Jira and JSM.
IUM Forge Extension (available for Edge, Chrome, and Firefox)
More accurate tracking of user activity
Preventing queue display for JSM-, JPD-, or Assets areas.
prevents the “sorry, you can’t view page”